Privacy Policy

1. Introduction

Glorelion Journeys ("Company," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect information obtained from visitors to our website and clients who engage our travel planning advisory services.

This Privacy Policy applies to all information collected through our website (glorelionjourneys.com), our consultation processes, email communications, contact forms, and any other interactions between you and Glorelion Journeys. By using our website or engaging our services, you consent to the data practices described in this policy.

We encourage you to read this Privacy Policy carefully and to contact us if you have any questions about our data handling practices. We are dedicated to transparency in how we manage personal information and to complying with all applicable data protection regulations.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us, submit a planning request, or engage our services, we may collect the following categories of personal information:

• Full name and preferred form of address
• Email address for correspondence and delivery of materials
• Phone number if voluntarily provided
• Travel preferences, including destination interests, trip duration, travel style, and pace preferences
• Travel dates or approximate timeframes for planned journeys
• Group composition information (number of travelers, ages, special requirements)
• Budget range or tier preference for planning services
• Previous travel experience and destination history as relevant to planning
• Special interests, dietary requirements, mobility considerations, or other personalization factors shared during consultation
• Any additional information you choose to share through correspondence, consultation sessions, or planning questionnaires

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically through standard web technologies:

• IP address and approximate geographic location derived from IP
• Browser type, version, and language settings
• Operating system and device type
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source that directed you to our site
• Date and time of access
• Screen resolution and viewport dimensions

2.3 Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand visitor behavior. Cookies are small data files stored on your device when you visit a website. We use the following types of cookies:

• Essential cookies: Required for basic site functionality, including session management and security features
• Analytics cookies: Help us understand how visitors interact with our website, which pages are most popular, and how users navigate the site
• Preference cookies: Remember your settings and preferences for subsequent visits

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. We do not use advertising cookies or retargeting technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide travel planning advisory services, including itinerary preparation, destination research, and digital guide creation
• To communicate with you regarding your planning request, consultations, and service delivery
• To personalize planning recommendations based on your stated preferences and interests
• To deliver digital travel materials, guides, and planning documents
• To schedule and conduct advisory consultation sessions
• To improve our services based on client feedback and interaction patterns
• To maintain internal records and service documentation
• To respond to inquiries, support requests, and general correspondence
• To analyze website usage patterns and improve site performance and user experience
• To comply with legal obligations and protect our legitimate business interests
• To detect and prevent fraud, abuse, or other harmful activities

We will never use your personal information for purposes that are materially different from those described above without first obtaining your consent.

4. Information Sharing and Disclosure

Glorelion Journeys does not sell, rent, trade, or otherwise share your personal information with third parties for their marketing purposes. We may share information only in the following limited circumstances:

• With service providers who assist us in operating our website, conducting business operations, or servicing clients, provided they agree to keep this information confidential
• When required by law, regulation, legal process, or governmental request
• To protect the rights, property, or safety of Glorelion Journeys, our clients, or others
• In connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate notice to affected clients
• With your explicit consent for a specific purpose

We do not share your travel plans, itinerary details, or destination preferences with any third party without your explicit authorization. Your travel information is treated with the same level of confidentiality as all other personal data.

5. Data Security

We implement reasonable and appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls, regular security assessments, and employee training on data protection practices.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any account credentials or correspondence details associated with our services.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements. When personal information is no longer needed, we will securely delete or anonymize it.

Typically, client information related to completed planning engagements is retained for a period of three (3) years following the completion of services, unless a longer retention period is required by law or requested by the client. Website analytics data is typically retained for twenty-four (24) months.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Right to access: You may request a copy of the personal information we hold about you
• Right to correction: You may request correction of inaccurate or incomplete personal information
• Right to deletion: You may request deletion of your personal information, subject to certain exceptions
• Right to restriction: You may request that we restrict the processing of your personal information in certain circumstances
• Right to portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format
• Right to object: You may object to certain types of processing, including processing for direct marketing purposes
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time

To exercise any of these rights, please contact us using the information provided at the bottom of this page. We will respond to your request within thirty (30) days and may request verification of your identity before fulfilling your request.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18 without appropriate parental consent, we will take steps to delete that information promptly. If you believe that a child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to external websites or services that are not operated by Glorelion Journeys. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any external sites you visit. The inclusion of any link does not imply endorsement by Glorelion Journeys.

10. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to the transfer of your information to the United States, which may have data protection laws that differ from those in your jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.